Benefits of Managed Help Desk Services & Support to Your Business

Service Desk is the face of a company's IT department. Therefore, in the event of a problem at the service center, the entire IT department could be detrimental to the company's reputation. More importantly, the status of the people who run IT services will also be affected.

A computer system that has never collapsed, or an operational problem, is just a myth. Many people around the world face computer problems and cannot complete their tasks on time. Instead of focusing on their core business, companies are forced to manage these problems to keep their operations running smoothly. Managed Help Desk Services and support can play a vital role in helping you regain control of your activities without worrying about managing your IT infrastructure. With technical support services, you can concentrate all your energy on your core business, while your IT professionals are in the hands of a specialized team of certified professionals, who are the best in their field.

You can also read: Outsource IT Helpdesk

Fundamental problems our service is designed to solve:

• Unmotivated and inefficient staff.
• Low repair rate for the first time.
• Absence of professional progression leading to.
• Abandon from the service center.
• Much of the money is spent on agencies looking for replacements.
• A lot of time spent managing people.
• Difficult to manage and keep motivated staff.
• Lack of process and automation of processes.
• Lack of service after hours.
• A lot of relationships with customers.
• Poor perception of IT services by clients.

Managed Support Services -

There are two types of customizable and useful support templates available from managed support providers. You can choose between the following two service models to meet your specific needs.

Office Support Services Model -

This service model is compatible with your office infrastructure. Supported service providers are responsible for system design, infrastructure configuration, implementation, and administration. You can make the most of these services with a flexible and customizable service portfolio that keeps you in control of your services and services.

Key Features and Benefits:

Strict initiation program: All employees must be certified by at least ITIL Foundation and SDI Service Desk Analyst.

The field managers, responsible for the well-being of the team on the site, perform periodic evaluations and manage professional progress. They are also responsible for the performance, SLAs and KPIs.

Team rotation: keeps the team in place to the maximum of their motivation and dynamism, ensuring that the client always has a renewed, motivated, and dynamic workforce.

Supernumerary team: if you need eight or more analysts, we will provide you with additional free resources to cover any absence.

Knowledge: Entire team is assisted by one of the leading IT services management authorities in the world.

Service Summary: When you opt for a fully managed service, we provide an evaluation of the call center.

• Flat rates plus hiring rates.
• ITIL best practices processes and procedures by IT management leaders.
• Pink Elephant will be responsible for recruiting, selecting, and managing all equipment performance issues in the Service Desk environment.
• Standard and detailed monthly reports included against previously agreed service levels.
• The performance of the service is supported by a world-class team of consultants and educational products from Pink Elephant.